Tuesday, December 29, 2009

What Happened to Customer Service?

In this wonderful holiday season I don't mean to be complaining. BUT. When you go to all the trouble of calling a store to see if they can do something and then when you get there it's a total different story, does this mean they really don't want your business.

I broke my frame on my glasses over the weekend. I called the local Walmart vision center and explained that I didn't buy the glasses there but I needed new frames for my lenses. I was told they could do that and fix them right there. So later in the morning we head to Walmart. The cranky old man behind the counter says I have over 1000 pairs of frames here (a slight exaggeration I believe) and I can't look at all of them to see if they match your frame. If you don't know the name or number (worn off) I can't help you.

Well I had intended to walk around and look for myself to see if there were any possibilities but his negative mood just made me want to leave and that's exactly what I did. I left without buying the $100 worth of groceries from Walmart and now I intend to shop at Publix all the time. I had been shying away from Walmart for some time and now the break is complete. Maybe it was a good thing they didn't want to fix my frames. I am liberated from the big box store.

And we came home and my husband glued my frames back. So as long as I don't bend them I'm ok and besides I have two spare pair. I just really like these.

On a different note I notice that ALS is looking for quilts to be donated. Some will be auctioned off and some will be given to ALS patients. There is a page of information in the latest Quilt magazine.

May I take this opportunity to wish everyone in blogland a very Happy New Year!!


  1. sorry. But I would have reported the old cranky man to the Walmart manager esepcially since you had called in advance.

  2. I am very sorry to hear you had such a bad day at Walmart but I gave them up years ago after a run in that left me in tears trying to return some paint with no receipt and haven't been back since. The good news there is life after walmart.